Decubal anti-itch gel 100 ml (2023)

Terms of purchase and payment

Generally

This market is governed by the standard terms and conditions for the purchase of goods by consumers over the Internet and the terms of purchase refer to the sale of pharmaceutical products, other than prescription drugs, to consumers. For the sale of prescription drugs, see the section "Selling prescription drugs". Together with your order, the terms of purchase, confirmed via the order confirmation, constitute the entire contractual basis for the purchase.

Consumer purchases are regulated by, among others, the Consumer Purchase Act, the Right of Withdrawal Act, the Marketing Act, the Electronic Commerce Act and the Personal Data Act.

Customers

Seller:

Company Name: ApotekForDeg AS
u Stjerneapotek Paleet Shopping AS
contact address: Parkalleen 38 b, 2000 Lillestrøm
e-mail:kundeservice@apotekfordeg.no
Phone:22 99 29 29
Organization number: 913 877 004

The customer is the person placing the order and will be referred to as "you", "you", "your" or "your".

Trade and orders

The trade between the buyer and the seller consists of information provided by the seller about the purchase in the order solution at Apotekfordeg.no (including information about the nature, quantity, quality, other properties, prices and terms of delivery, etc. . of the goods ), or direct correspondence between the parties (e.g. e-mail or SMS), as well as these terms of sale.

In the event of a conflict between the information provided by the seller regarding the purchase in the order solution at Apotekfordeg.no, the direct correspondence between the parties and the terms of purchase and payment, the direct correspondence between the parties and the information provided in the solution order takes precedence over the terms of purchase and payment, as long as it does not conflict with applicable law.

Your order is binding on both parties when the order is entered into our order system. As long as it corresponds to what we offer at Apotekfordeg.no, we are bound by this mandate. When your order is received, we will confirm it and send you an order confirmation by e-mail. Please read the order confirmation carefully once you receive it and check that the order confirmation corresponds to the order. If there is a discrepancy between the order and the order confirmation, you should contact us as soon as possible. However, the contracting party is not bound by the contract if there was a writing or typing error in the seller's offer in the order solution at Apotekfordeg.no or in the customer's order and the other party realized or should have realized that there was such an error.

Prices

All prices listed on Apotekfordeg.no include VAT. The total cost of the purchase will be displayed in the order solution, including all taxes such as value added tax and the like, shipping costs such as shipping, postage, account fees, packaging, etc. as well as the specification of individual items in the total amount.

We strive to offer the lowest prices possible and work hard to keep prices accurate at all times, but we reserve the right that errors and mistakes in pricing may occur.

We also reserve the right that items you order may not be in stock. In case of big promotions, some items may sell out faster than others. In such cases, we will always find a solution with you. If a technical error occurs in connection with the completed transaction and it turns out to be based on incorrect data (eg the product you ordered is out of stock), we will contact you for a possible solution.

The customer never pays customs when ordering at www.apotekfordeg.no.

Payment

The seller offers the following payment solutions:

• Klarna
• Ups

The seller may demand payment for the goods from the time the goods are dispatched by the seller to the buyer. If the buyer uses a credit or debit card to pay, the seller can hold the purchase price on the card during the order.

When paying by credit card, the Credit Purchases, etc. Act applies.

Shipping and handling charges

Risk in the goods passes to you as the buyer when you deliver the goods in accordance with the agreement. When the goods arrive and the buyer does not receive the item made available to you in accordance with the agreement, the buyer still bears the risk of loss or damage due to the properties of the item.

We deliver to all of Norway, except Svalbard and Jan Mayen.

Delivery price to mainland Norway:

Delivery time is 4-7 working days and delivery is by Bring or Postnord.
This is an estimated delivery time and something that both we and our logistics partners are working on. We reserve the right to deviate from delivery times for promotions, special offers, holidays and public holidays.

If you order before 09:00, the package is sent by courier on the same day.
The package is picked up by the seller between 10:00 and 11:00.

We offer kućnu dostavu (cijela zemlja) in kućnu dostavu istog dana u Oslo, kao in Bærum, Asker, Aurskog-Høland, Eidsvoll, Enebakk, Frogn, Gjerdrum, Hurdal, Lillestrøm, Lørenskog, Nannestad, Nordrello, Nes, , Rælingen, Ullensaker, Vestby in općina Ås.

You can choose to have your package delivered directly to your door. The standard shipping cost for home delivery is NOK 129 or NOK 30 if you order 3 or more products.

If you live in one of the counties/municipalities listed above, we offer same day delivery for NOK 139. If you order three or more items, the price is NOK 40.

If you wish, you can collect your package free of charge from the following points of sale:

• Your pharmacy Glasmagasinet, Stortorvet 9, 0155 Oslo.
• Your pharmacy Paleet, Karl Johansgt. 37, 0162 Oslo.

You will need to show valid identification when picking up prescription products.

Monitoring

All shipping options can be tracked using the tracking number you receive when ordering. When the package leaves the customer's warehouse, you will receive an SMS or email, in some cases both, with information about your shipment. With the tracking number, you can track the shipping details of your package, where your package is at any time.

Unsolicited packages

Packages are left at the post office/reception point for 14 days before being returned to the sender.

If you see that it will be difficult to receive the parcel at the post office/reception point within the deadline, you can order door delivery. Additional shipping costs are possible.

If the package is not received within the specified time, we will have to charge you the cost of returning it to us, as well as the cost of each new shipment to you.

Looking into the matter

After receiving the goods, you should check whether the delivery is in accordance with the order confirmation, whether the goods have been damaged in transit, whether there are errors or defects in the goods, as soon as you have the opportunity. If the article does not correspond to the order or has defects, you are obliged to inform us about this in case of complaint, see the section "Complaints in case of defects and deadline for reporting complaints in case of delay".

Exchange and return

If the customer wants to use the 14-day return and exchange right, please send an e-mail toretur@apotekfordeg.no. The e-mail is marked with "RETURN" followed by the order number. You will then receive a completed return receipt by e-mail, which you can simply print and attach to the package. The package is then delivered to the nearest post office.

Prescription and hygiene products are non-refundable.
All returned products must be unopened, unused and in their original packaging. If the goods are sealed, the seal must not be broken.

When returning, the customer can use the same box that the goods arrived in, but the goods must be packed so that they are not damaged in transit.

We refer to the Act on the Obligation to Provide Information and the Right to Opt-Out for Distance and Off-Store Sales (Opt-Out Act, §22, g).For health and hygiene reasons, the right of withdrawal does not apply to products whose seal has been damaged after delivery.

The right to return and exchange goods does not affect your rights as a consumer under the Right of Return Act or the Consumer Purchase Act.

If you want to exchange a new product, just order a new product at our Apotekfordeg.no

Address: Apotekfordeg.no (c/o Ditt apotek Paleet), Karl Johansgate 37, 0162 OSLO

Complaint

When you discover that products you have purchased from our online pharmacy are faulty or missing, you must notify us within a reasonable time of discovering the fault or defect.

Always in touchkundeservice@apotekfordeg.noor call us22 99 29 29before sending the item back in case of complaint.

Please note that we need to approve your claim before you can make a refund. If it is proven that the defect arose for some reason other than the above, the claim will not be accepted.

Depending on the circumstances, you can ask for the error to be corrected, a new equivalent product to be re-delivered or the purchase to be cancelled. Apotekfordeg.no can always request cancellation of the purchase, instead of correction or redelivery. In the event of a complaint about a product, we may need to investigate what is wrong with the product and in some cases the manufacturer may need to do this. If we need the product to do this, we will send you a completed return slip.

Damaged shipment, wrong delivery: Do not receive a package that has been visibly damaged in transit. It will be sent back to us and we will reship you. If you receive a shipment whose contents do not match what you ordered, please contact us.

Right of withdrawal

You can cancel the purchase of the product in accordance with the provisions of the Law on the right of cancellation. The right of withdrawal means that the buyer can return the goods to the seller without reason, even if there are no defects and even if they have not been delivered. You must inform us of the exercise of the right of withdrawal within 14 days of receiving the item, the prescribed information on the right of withdrawal and the right of withdrawal form. The cancellation right form is sent to you by e-mail with the order confirmation after the order is completed on Apotekfordeg.no.

The customer cannot regret the purchase of perishable goods, goods that are not suitable for return for reasons of health or hygiene or where the seal has been damaged after delivery (Rights of Withdrawal Act §22, g).

If the customer wants to use the right of cancellation, the customer must send an e-mail to the addressretur@apotekfordeg.noand mark the email with "VRAT" followed by the order number. The customer will then receive a return label that can be printed and attached to the package before it is delivered to the post office. The customer will be charged a return and delivery fee of NOK 149.

You, the buyer, must send the goods back or deliver them to the seller without undue delay and at the latest within 14 days of notification after the seller has been given the right to cancel.

In order to cancel the purchase, it is assumed that the products are unopened, unused and that the original packaging is intact. The shipment must be properly packed and in the original packaging so that it can be received by the seller without damage to the goods or packaging. of the mission. goods on return the same. This means that the goods must be in salable condition when they are returned to the seller.

Money return

If you have selected an invoice as payment method, you will receive a credit reminder from Klarna by e-mail. If you have already paid your bill, Klarna will contact you for a refund within a few days after you receive the book's approval from us.

If you choose to pay by card, Vipps or direct bank payment, the money will be refunded to the same card or account used for the purchase. The return must be made without undue delay and within 21 days of receipt of your return in approved packaging.

You will be refunded the price of the item, less shipping and handling, if all conditions are met.

Buyer's rights in case of delay

If the seller fails to deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or the conditions on the part of the buyer, the buyer may, under the rules of Chapter 5 of the Consumer Purchase Act, maintain the purchase price, demand performance or terminate the contract, as the case may be.

Fulfillment

If the seller does not deliver the goods at the time of delivery, the buyer may retain the purchase and set a reasonable additional time for fulfillment by the seller. However, the buyer may not demand performance if there is an obstacle that the seller cannot overcome, or if the performance would cause such great inconvenience or expense to the seller that it is materially disproportionate to the buyer's interest in the seller's performance.

Lifting

The buyer may terminate the contract with the seller if the delay is significant or if the seller does not deliver the goods within the additional performance period specified by the buyer. However, the buyer cannot cancel the contract while the grace period lasts, unless the seller has said that he will not perform within the period.

Buyer's rights in case of deficiency

If the item has a defect and it is not the fault of the buyer or the circumstances on the part of the buyer, the buyer may, under the rules of the Consumer Purchase Act, Chapter 6, retain the purchase price, choose between repair and new delivery, demand a price reduction or cancel the contract.

Correction or redelivery

If the product is defective, the buyer may require the seller to correct the defect or re-deliver an equivalent item. The seller may object to the buyer's request if the fulfillment of the request is impossible or causes the seller unreasonable costs.

The seller must make a correction or redeliver within a reasonable time. Correction or redelivery must be done at no cost to the customer, without the risk that the customer will not be able to recover its costs and without significant inconvenience to the customer. The seller may not make more than two attempts to correct or redeliver the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer does not require rectification or redelivery, the seller may offer rectification or redelivery if this occurs without delay. If the seller arranges such a correction or redelivery, the buyer cannot demand a price reduction or cancellation.

Price reduction

If the defect is not remedied or re-delivered, the customer may demand a corresponding price reduction.

Lifting

Instead of reducing the price, the buyer can terminate the contract, unless the defect is immaterial.

Compensation

The buyer can also claim compensation for financial loss suffered as a result of the defective good, see section 33 of the Consumer Purchase Act.

In the event of a complaint, the buyer is obliged to report the complaint to the seller within a reasonable time after errors and defects have been noticed, see point "Complaint". The rules on complaints apply in addition to and independently of the rules on the right of withdrawal and any guarantees provided by the seller.

Seller's rights in case of buyer's default

If the buyer fails to pay or fulfill other obligations in accordance with the applicable terms of purchase and sale, and this is not the fault of the seller or the circumstances on the part of the seller, the seller may, in accordance with the provisions of the Consumer Sales Act, Chapter 9 , as the case may be, retains the goods, requires performance of the agreement or requires an agreement to be reached.

The seller may also, depending on the circumstances, claim late payment interest, debt collection fees and fees for uncollected goods that have not been prepaid.

Fulfillment

If the buyer does not pay, the seller can maintain the purchase and ask the buyer to pay the purchase price (action). If the goods are not delivered, the seller loses his right if the seller waits unreasonably long for a complaint.

Lifting

In the event of significant late payment or other significant delay by the buyer, the seller may terminate the contract. The seller cannot back out after paying the purchase price.

The seller may also withdraw from the purchase if the buyer does not pay within a reasonable additional fulfillment period specified by the seller. However, the seller cannot cancel the additional period unless the buyer has said they do not want to pay.

Compensation

The seller can claim compensation from the buyer for financial loss suffered as a result of the buyer's breach of contract, see section 46 of the Consumer Markets Act.

Late payment interest/collection fee: If the buyer does not pay the purchase price as per the contract, the seller can claim interest on the purchase price under the Default Interest Act. In case of non-payment, the claim may, after prior notice, be sent for collection and the customer may then be liable for compensation in accordance with the Law on collection activities and other collections of overdue monetary claims.

Feesin case of unclaimed goods that have not been prepaid: If the buyer does not receive the unpaid goods, the seller may charge the buyer a fee of NOK 500 + return shipping. The fee will cover at most the seller's actual costs of delivering the goods to the buyer. This fee cannot be charged to customers under the age of 18.

Warranty

A warranty provided by a seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under non-waiver law. Accordingly, the warranty does not limit the buyer's right to complaints and claims in the event of delay or defects under the "Buyer's Rights in the Event of Delay" and "Buyer's Rights in the Event of Deficiency" clauses.

Sale of prescription drugs

The general right of withdrawal that applies to the online purchase of other pharmaceutical products does not apply to the purchase of prescription drugs. Contracts for the purchase of medicines, including prescription medicines, are exempt from the right of withdrawal regardless of whether the seal of the products is damaged or not, and therefore you cannot withdraw from the purchase.

Please note that small price changes may occur when purchasing prescription drugs online, and therefore the amount held on your payment card may vary somewhat. The exact amount for your prescriptions will be deducted when we select your prescription items to ship. By paying with us, you agree to small price changes.

Security and privacy

We appreciate your visit to our website and your interest in our products. We want you to feel safe when you visit our websites and we assure you that personal data is processed securely by us as data controller. We are committed to protecting your privacy.

This privacy statement describes the processing and use of the collected data.

Personal information

Unless you agree otherwise, we may receive and store only those personal data that are necessary to fulfill our obligations under the applicable consumer purchase law at Apotekfordeg.no.

We cannot receive the personal data of customers under the age of 15 without the consent of their parents or guardians. We may disclose your personal data to others only if necessary to complete the transaction or for legal purposes. We may collect your social security number only if there is a genuine need for secure identification and such collection is necessary.

We do not store personal data related to ordering prescription drugs in our online pharmacy. The personal information we receive in connection with treatment and post-prescription shipping is automatically deleted in the online pharmacy after a certain period of time (usually within 30 minutes after logging into the section).

If we want to use your personal data for other purposes, for example to send you advertisements or information beyond what is necessary to complete the transaction, we must obtain your consent at the time of entering into the contract. We must provide you with information about what the personal data will be used for and who will use the personal data. Your consent must be voluntary and given by an active action, for example by checking a box.

You as a customer should be able to contact us easily, for example by phone or email, if you have questions about our use of personal data or if you want us to delete or change personal data.

E-MAIL:kundeservice@apotekfordeg.no

Phone:22 9929 29

Collection of personal data

All customers with us must create a user account. You need a valid email address for this. You can also enter a separate password for this site.

The data entered in connection with the creation of a user profile with us is stored even if you close your user profile with us. This is required of us by the authorities in relation to, inter alia, accounting, and also ensures that all returns/complaints are dealt with effectively.

All data in your user profile is stored securely and confidentially and you are under no obligation to purchase even if you have a user profile with us. It is essential that we have your full name and the correct telephone number, address and postcode for delivery to take place without delays and problems. When ordering from Apotekfordeg.no, it is your responsibility to ensure that we always have your correct address where you can receive the shipment.

In addition to personal data, we also collect certain information about your hardware and software. This information may be: IP address, browser type, operating system, domain name, access time and referring web addresses. This data is used to administer the service, maintain the quality of the service and provide general statistics on the use of our website.

Use of personal data

We use personal data for the following purposes:

• To make sure that Apotekfordeg.no meets your needs.
• To deliver products and services, such as newsletters, special offers and other information you request or purchase.
• To help us create and publish content that is relevant to you.
• We notify you of new items, special offers, updated information and other new services from us if you request it.

Control of personal data

When you register or otherwise provide us with personal information, we will not share that information with third parties without your permission, except for the limited exceptions we have already mentioned. The data will only be used for the above purposes and will be processed in accordance with the legislation and guidelines issued by the Norwegian Data Protection Authority. ApotekForDeg AS does not sell personal data to third parties, nor does it exchange or transfer such data to third parties.

The data registered in connection with the request will only be used in connection with the follow-up of your request and will not be stored after the time required to process it. If the content of the e-mail is a question that may be useful to others, we may allow ourselves to post the question on the online pharmacy in the "questions and answers" section, but the content will of course be completely anonymous. Everyone who packs goods with us is bound by confidentiality.

If you register, you also tell us how and if you want us to contact you.

Access to personal data

We provide you with access to ensure that your personal information is accurate and up-to-date. If you register on our website, you will have a complete overview of your orders at all times.

cookies

Apotekfordeg.no uses cookies.

You can browse Apotekfordeg.no without cookies, but you cannot make purchases. We use cookies to manage the contents of your shopping cart. It is a text file that is stored on your computer.

The vast majority of websites use cookies to a greater or lesser extent and they are used for a variety of reasons. blue. that the website is working, that it is working optimally, and that the owners of the website receive information so that they can develop the website and adapt it to the needs of users.

Setting your browser to accept cookies (most modern browsers are automatically set to accept cookies) is considered consent for us to leave cookies on your hard drive. As a user of Apotekfordeg.no, you have the option to withdraw this consent at any time by choosing to reject cookies.

If your browser or firewall is set to prevent cookies from being stored, the website may stop working or you may experience problems completing your purchase.

Conflict resolution

The parties will attempt to resolve any disputes amicably. The buyer can turn to the Consumer Council for help in any dispute with the seller. If, after mediation at the Consumer Council, no amicable solution is reached, the parties may request in writing that the Consumer Council refer the dispute to the Consumer Disputes Committee.

Decisions of the Consumer Disputes Committee are legally binding four weeks after notification. Before the decision becomes final, the parties may, by subpoenaing the Consumer Disputes Commission, present the decision in district court.

See Law of April 28, 1978, no. 18 for the resolution of consumer disputes.